Conference Day Two: Wednesday, 25 October 2017

8:30 AM - 9:00 AM COFFEE AND NETWORKING

9:00 AM - 9:10 AM Opening Remarks by the Chair

PREVENTION STRATEGIES – MINIMISING THE RISK OF SECURITY INCIDENTS

9:10 AM - 9:50 AM INTERNATIONAL CASE STUDY: Espai Barça, FC Barcelona Case Study – Strengthening Camp Nou through Design and Security Procedures

William T. Mannarelli, Director – Real Estate, Espai Barca, FC Barcelona
The Espai Barça Project, which aims to update FC Barcelona’s sporting infrastructure for the next 50 years, will completely renovate the world renowned Camp Nou and increase its capacity from 99,000 to over 105,000. In addition, the Espai Barça Project entails building a new Palau Blaugrana with a capacity of 12,500, an additional training court with a capacity of 2,000, an international ice rink, a new social area, a new commercial area, revamped Club offices, La Masia and underground parking facilities serving over 3,200 vehicles. The project to remodel the Camp Nou will cost €360 million and the cost of the entire project is budgeted at €600 million. This session will examine the security aspects that were taken into consideration for the project, including:

  • Managing high density of crowds outside entry gates – and ensuring the smooth flow of people
  • Designing the funnel points to ensure control of who enters
  • Physical perimeter hardening to prevent vehicle-borne attacks
  • Hardening through landscaping – preventing vehicles approaching the venue

William T. Mannarelli

Director – Real Estate
Espai Barca, FC Barcelona

9:50 AM - 10:20 AM Thought leadership session

10:20 AM - 11:00 AM Case study: Best Practice Venue Hardening Strategies at the Melbourne Cricket Ground (MCG)

Sue Wilkinson, Director of Emergency Management, Security and Safety, Melbourne Cricket Ground (MCG)
The Melbourne Cricket Ground is the city’s home of sport.

It has been the home of Australian football since 1859, and was the birthplace of Test cricket in 1877 and one-day international cricket in 1971. It was the main stadium for the 1956 Olympic Games and 2006 Commonwealth Games, attracts up to 100,000 fans to the annual AFL Grand Final, and comes to life each Christmas at the Boxing Day Test.

This session will address:
  • Adapting to a changing threat environment
  • Changing the organisation’s risk and threat assessments in order to be fully prepared
  • Getting the business case right to ensure funding
  • Hardening perimeters, security points and processes while creating a non threatening fan experience
  • Managing the security of ‘event days’ versus ‘nonevent’ days
  • Changing the culture and managing insider threats

Sue Wilkinson

Director of Emergency Management, Security and Safety
Melbourne Cricket Ground (MCG)

11:00 AM - 11:30 AM MORNING TEA AND NETWORKING BREAK

BEST PRACTICE DISASTER MANAGEMENT PLANNING

11:30 AM - 12:10 PM CASE STUDY: Venue hardening in the Australian Capital Territory

Matthew Elkins, Senior Manager - Events and Operations, Venues Canberra
This session will look at the security aspects of GIO Stadium, Manuka Oval and Exhibition Park in Canberra (EPIC), which are home to hundreds of events each year.

The talk will look at:
  • How a venue engages with effectively with incoming information - from intelligence agencies, policing, and through to the government
  • Last mile principle - how do you extend that to safety and security to review who is attending events and keeping issues outside?
  • Recent investments in CCTV, technology, landscaping principles and other venue hardening principles
  • Ensuring hard and soft security presence to provide information back to the control centre
  • Evacuation simulation and strategies for handling the flow of people

Matthew Elkins

Senior Manager - Events and Operations
Venues Canberra

12:10 PM - 12:50 PM Hotel Case study: Building a Culture of ‘See something, Say something, Do something’ - Leveraging Safety from Hundreds of Sets of Eyes

Michael Dalton, Cluster Director Security and Risk, Marriott Hotels
While hotels provide civilian protection during an emergency, they can also be the target of an attack.

This session will tackle the follow issues:
  • Procedures for providing shelter and reducing the number of people on the streets
  • Training security staff to be vigilant for odd behaviours
  • Threat assessment and risk based decisions – getting away from generic approaches
  • What does a lock down actually mean? Reviewing staff procedures for swift a response to ensure safety
  • Scenario planning if the hotel is the target
  • Reviewing the three principles of ‘run, hide and fight’
  • Communicating the principles of self protection to employees
  • Taking an outwards in approach to venue protection

Michael Dalton

Cluster Director Security and Risk
Marriott Hotels

12:50 PM - 1:50 PM NETWORKING LUNCH BREAK

CREATING A CULTURE OF SECURITY WHILE MAINTAINING THE CUSTOMER EXPERIENCE

1:50 PM - 2:30 PM Case study from the Australian Football League (AFL): Hirers Perspective on Ensuring a Safe and Positive Fan Experience

Tony Keane, Integrity Operations Manager, Australian Football League (AFL)
The AFL is one of Australia’s best attended sports, attracting more than 6.8 million attendees annually.
On any weekend it has 9 games running, each with an average of 30,000 spectators.

It is also the only sports hirer in Australia to own a venue – Etihad stadium. In this session, Tony Keane will discuss:

  • Role of the AFL Security team across our sporting industry
  • Interoperability between sports bodies, venues and law enforcement in the US and the lessons available for stakeholders in Australia
  • Developing security guidelines as hirers to align with the NTTAS
  • How the AFL monitor social media in the counter terrorism space
  • How the AFL monitor security standards within our industry to ensure they comply with our expectations
  • Analysing our intelligence to drive improved allocation of resources

Tony Keane

Integrity Operations Manager
Australian Football League (AFL)

2:30 PM - 3:10 PM Case study of Sydney Cricket Ground: Crowd movements and crowd flows - dos and don’t for safer management of mass gathering

Luke Schibeci, Manager – Security, Risk and Emergency Management, Sydney Cricket and Sports Ground Trust
The Sydney Cricket Ground, host to this conference, is one of the world’s great stadia. Playing host to hundreds of sports and entertainment events annually, the Sydney Cricket Ground has a seated capacity of 48,000, while the Allianz Stadium can seat 44,000.

In this session, Luke will examine:
  • Integrating emergency management plans and security management plans
  • Exploring the advantages of facial recognition technology
  • Looking at creating layers of where vehicles can and cannot go
  • Risk processes for managing the movement of large crowds
  • Providing adequate space covered at the entrances for the bag checking
  • Scenario planning for quick entry and exits in an emergency
  • Strategically planning the placement of exits

Luke Schibeci

Manager – Security, Risk and Emergency Management
Sydney Cricket and Sports Ground Trust

3:10 PM - 3:40 PM AFTERNOON TEA AND NETWORKING BREAK

3:40 PM - 4:20 PM Reducing Anti-Social Fan Behaviour through Positive Fan Engagement

  • How do operators harness the fan supporter group for positive outcomes
  • The relationship venue has with the operator - how they work closely with leaders of groups
  • How do you effectively segregate fan zones?
  • Provision of public transport, intrusion zones - How do they not impact on the fan experience?
  • Tracking the customer journey and door-to door experience
  • How venues can engage effectively with active fan groups

4:20 PM - 5:00 PM Stadium Case study: Ensuring a Culture of Security while Managing the fan Experience

  • Managing players and fan experience amid heightened security experience
  • Investing in capacity and people - getting the right people in the right places to make the right decisions
  • Streamlining procedures around wanding at entrances
  • How do you safeguard VIPs and players?
  • Managing a good relationships with hirers – satisfying their safety concerns and ensuring future business
  • Strategies for engaging with active supporter groups to improve the fan experience

5:00 PM - 5:00 PM CLOSING REMARKS AND END OF DAY TWO